Return & Refund Policy

Last updated: May 2026

At Eyes & Co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition;
• The item must be returned in the original packaging;
• Proof of purchase or order confirmation is required.

For hygiene and safety reasons, we cannot accept returns for products that show signs of use, damage, or alteration.

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards;
• Final sale or clearance items;
• Products damaged through misuse or improper handling.

3. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again;
• Contact your credit card company or payment provider;
• Processing times may vary depending on your financial institution.

5. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping costs are non-refundable.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number;
• Photos of the product and packaging;
• A brief explanation of the issue.

7. Contact Us

If you have any questions about returns or refunds, contact us at:

Email: contact@eyesandco.store